Frequently Asked Questions
Don't worry, you're not alone! Here are some of the top questions we get asked all of the time.
Head to our help desk for a more detailed breakdown of the SwagUp Platform
Visit Help DeskIs there a minimum amount we need to order?
We are only able to process orders of 50 packs or more. Less than minimum orders are accepted on a case-by-case basis.
Who designs the items?
Our Swag Agents and design team find new ideas and create mockups for each project to get ideas flowing. You can provide your logo or if you need help with designs, or need some ideas, we are here to help!
How long does it take for me to get my Swag?
At this moment, we cannot guarantee turnaround times due to COVID-19 and the stress being placed on the supply chains. We estimate new orders will be ready to ship within 4 weeks. Thank you for your patience!
What's the ordering process like?
Our Swag Agents handle all of the ordering for you, and assemble your packs in-house. Once your packs are ready to be sent out, we will update you with tracking information.
Will all the items fit in the box?
Our Swag Agents will measure boxes for each order to be sure your items fit perfectly. We will suggest alternative shipping methods for larger items, if needed.
Can’t find what you’re looking for?
You can post your question. Our Swag Agent will answer your question
