Frequently Asked Questions
Don't worry, you're not alone! Here are some of the top questions we get asked all of the time.
Head to our help desk for a more detailed breakdown of the SwagUp Platform
Visit Help DeskDo you ever contact our recipients?
No! We value your privacy. SwagUp does not retarget or contact any recipients for anything outside of the scope of the project.
What happens if apparel items don’t fit?
We do not accept returns for improper fit. Our Swag Experts can provide size charts for any apparel items requested.
How can I process a return?
Our goal is to build a relationship of trust and quality between us and you. To that end, we do everything in our power to make situations right and ensure you are satisfied. We pride ourselves on solving problems before they become problems, but sometimes things happen. For more details on return/exchanges, you may click here.
Do you charge for the SwagUp Dashboard?
The SwagUp Dashboard is included in working with us! No additional fees for our dashboard. We only charge for our swag, shipping, warehousing, and custom integrations.
How long does it take to get mockups?
Our team sends mockups within 24 hours, but most times it’s within a few hours. 😎
Can’t find what you’re looking for?
You can post your question. Our Swag Agent will answer your question
